Privacy Policy

This Customer Private Policy (“Policy”) of Dunham+Company (the “Company”) covers the collection, use and disclosure of personal information that may be collected by the Company anytime you interact with the Company, such as when you visit our website, when you discuss the Company’s services online or in one of our offices, or when you call our staff.  Please take a moment to carefully read the following to learn more about of our information practices, including what type of information is gathered how the information is used and for what purposes, to whom we disclose the information, and how we safeguard our personal information.  Your privacy is a priority at the Company, and we go to great lengths to protect it.

  1. Reasons the Company Collects Personal Information.
    1. We collect your personal information because it helps us deliver a superior level of customer service.  It enables us to give you convenient access to our services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest announcements, special offers, and events that you might like to hear about.
    2. If you do not want the Company to keep you up to date with our news and the latest information on services email info@dunhamandcompany.com and enter subject line “UNSUBSCRIBE” to be taken off the list.
  2. Information the Company Collects and How the Information May be Used.
    1. There are a number of situations in which your personal information may help us give you better services. For example: your geographic location to find the office best suited to manage your inquiry.
    2. We may ask for your personal information when you’re discussing a service issue on the phone with an associate, participating in an online survey, connecting with us on a social media platform, or signing up for a listserv.
    3. When you interact with the Company, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Company services offered to you, such as project numbers and date of the project; and information relating to a support or service issue.
    4. We also collect information for market research purposes — such as your location, reach and what Company services have been provided—to gain a better understanding of our customers and thus provide more valuable service.
    5. We may use personal information to provide services that you have requested as well as for auditing, research, and analysis to improve our services.
    6. This information may be shared with third parties or in special circumstances as described elsewhere in this Policy.
  3. When the Company Discloses Your Information.
    1. The Company takes your privacy very seriously. The Company does not sell or rent your contact information to other marketers.  To help us provide superior service, your personal information may be shared with legal entities within our corporate group globally who will take steps to safeguard it in accordance with our privacy policy.
    2. There are also times when it may be advantageous for the Company to make certain personal information about you available to companies that the Company has a strategic relationship with or that perform work for the Company to provide products and services to you on our behalf.  These companies may help us process information, extend credit, fulfill customer orders, deliver services to you, manage and enhance customer data, provide customer service, assess your interest in our services, or conduct customer research or satisfaction surveys. In such situation these companies are prohibited from using your personal information for any unauthorized purposes and are also obligated to protect your information in accordance with the Company’s policies, except if we inform you otherwise at the time of collection.  Without such information being made available, it would be difficult for you to receive customer service, provide us feedback to improve our services, or access certain services, offers, and content on our web site.
    3. The Company may take the personal information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other customers we may have, to create broader, generic responses to the survey questions (such as industry sector, or other demographic information).  The Company then uses the aggregated information to improve the quality of its services to you, and to develop new services.  This aggregated nonpersonally identifying information may be shared with third parties.
    4. We also reserve the right to disclose your personal information for any reason if, in our sole discretion, we believe that it is reasonable to do so, including credit agencies, collection agencies, merchant database agencies, law enforcement, litigation or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information.  We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies and procedures.  Finally we may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
  4. How the Company Protects Your Personal Information.  The Company takes precautions-including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.  While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining your personal information.
  5. Integrity of Your Personal Information.  The Company has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used.  You always have the right to access and correct the personal information you have provided and can help us ensure that your contact information and preferences are accurate, complete, and up to date by emailing us at info@dunhamandcompany.com.
  6. Privacy of Children.  Protecting children’s privacy is especially important to us. We do not knowingly collect personal information from children under thirteen (13) for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the Company purchaser of the product, and will be treated as such by this privacy policy.  If a child under thirteen (13) submits personal information to the Company and we learn that that personal information is the information of a child under thirteen (13), we will attempt to delete the information as soon as possible.  It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws.  Therefore we restrict our website to persons eighteen (18) years or older.
    1. YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THE COMPANY’S WEBSITE.  IF YOU ARE UNDER EIGHTEEN (18) YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THE COMPANY’S WEBSITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THAT WEBSITE,  NO INFORMATION OBTAINED BY THAT WEBSITE FALLS WITHIN THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT OF 1998 AND IS NOT MONITORED AS DOING SO.
  7. Cookies and Other Technologies.
    1. As is standard practice on many corporate websites, our website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there.  We also use cookies and other technologies to make sure that our online advertising is bringing customers to our services. W e use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
    2. As is true of most websites, we gather certain information automatically and store it in log files.  This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.  We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.  The Company will not use the information collected to market directly to that person.
    3. In some of our email messages we use a “click-through URL” linked to content on our website.  When customers click one of these URLs, they pass through our web server before arriving at the destination web page.  We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications.  If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
    4. In addition we use pixel tags-tiny graphic images to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.  Pixel tags also enable us to send email messages in a format customers can read.  And they tell us whether emails have been opened to ensure that we are sending only messages that are of interest to our customers.  We may use this information to reduce or eliminate messages sent to a customer.
  8. Links to Sites of Other Companies.  Our website has links to the sites of other companies.  We are not responsible for their privacy practices.  We encourage you to learn about the privacy policies of those companies.
  9. Further Questions Regarding Privacy.  If you have questions or concerns about the Company’s Customer Privacy Policy or data processing, please use the appropriate regional email addresses (see list below) to contact us.  The Company’s Data Controller in your region will respond to your inquiry within thirty (30) days.
    • Country or Region                  Contract Information
    • USA                                        info@dunhamandcompany.com
    • Australia                                 info@dunhamandcompany.com
  10. Effective Date; Updates to Privacy Policy.  The Company reserves the right to revise, amend, or modify this Policy at any time and in any manner.  When we change the Policy in a material way a notice will be posted on our website along with the updated privacy policy. Your use of our website and any other services provided by the Company after such changes are implemented constitutes your acknowledgement and acceptance of these changes.  Please consult this privacy statement prior to every use for any changes.
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